COVID-19 Guidance
Page Last Updated - 29 May 2020
As we start to resume more of our regular services please view the below customer and employee guidance as we all work together with new safety measures to help minimise the spread of the virus.
In light of the ongoing COVID-19 pandemic and our upcoming visit to your property please take the time to carefully read the below guidance on steps that we will be taking, as well as steps we require our customers to take as we both work together to protect each other to minimise the spread of the virus.
Please note that your job may have to be postponed at short notice should Government restrictions and/or advice alter.
As we start to resume more of our regular services please view the below customer and employee guidance as we all work together with new safety measures to help minimise the spread of the virus.
In light of the ongoing COVID-19 pandemic and our upcoming visit to your property please take the time to carefully read the below guidance on steps that we will be taking, as well as steps we require our customers to take as we both work together to protect each other to minimise the spread of the virus.
Please note that your job may have to be postponed at short notice should Government restrictions and/or advice alter.
COVID-19 Symptom Screening - Customers and Engineers
During the COVID-19 situation, when making a job booking our office team will ask if you, or any household member or work colleague is self-isolating, showing symptoms or has been diagnosed with COVID-19. This is to ensure your safety, the safety of our engineers and to help limit the spread of the virus. If you or someone in your household is self-isolating we will take all the necessary measures possible to limit contact with those who are self-isolating.
From the time at which the job was booked to the job taking place, you must inform us immediately if you, a household member or work colleague currently have or have recently shown symptoms of COVID-19 and if so, your job may be postponed or cancelled at short notice. If this only becomes known to us when we attend your property and we have not been notified beforehand, a call out attendance fee may apply.
Our engineers are also to notify us immediately if they start to show symptoms of COVID-19. As this would likely result in our engineer having to self-isolate, although we will endeavour to have another engineer undertake your job, depending on the nature and technical ability of your job if no other suitable engineer is available it may result in the postponement of your job at short notice.
We have the right to cancel and our engineers have the right to refuse to attend or occupy a property if they have any concerns for your or their own health if current health advice including the below guidance has not been followed.
From the time at which the job was booked to the job taking place, you must inform us immediately if you, a household member or work colleague currently have or have recently shown symptoms of COVID-19 and if so, your job may be postponed or cancelled at short notice. If this only becomes known to us when we attend your property and we have not been notified beforehand, a call out attendance fee may apply.
Our engineers are also to notify us immediately if they start to show symptoms of COVID-19. As this would likely result in our engineer having to self-isolate, although we will endeavour to have another engineer undertake your job, depending on the nature and technical ability of your job if no other suitable engineer is available it may result in the postponement of your job at short notice.
We have the right to cancel and our engineers have the right to refuse to attend or occupy a property if they have any concerns for your or their own health if current health advice including the below guidance has not been followed.
Engineer PPE Equipment
All of our engineers have been fully equipped with the following PPE in their vans to ensure that for every visit new PPE is used.
- Face Masks
- Disposable Gloves
- Foot Coverings
- Wipes
- Hand Sanitiser Gel
Engineer General Hygiene
Our engineers have been instructed about the importance of cleanliness and are required to adhere to Government and Industry guidance which includes:
- Regularly washing hands, especially before and after attending a job, and when at a customers premises
- Avoiding touching face and mouth
- When coughing or sneezing, to cover mouth and nose with a tissue or flexed elbow and then to immediately dispose of the tissue into a bin and then wash hands
- To follow guidance on NHSInform.scot, to self-isolate and contact NHS 111 if they have any COVID-19 related symptoms
- Clean regularly touched objects and surfaces using their regular cleaning products to reduce the risk of passing the infection on to other people
- Clean tools and if possible the working area once work has finished
- Welfare breaks will be taken away from other workers and occupants if possible
Other Customer and Engineer Measures
When attending a job in or around homes or offices, we will try and avoid contact as much as possible with other workers, customers, or members of the public.
- We will endeavour to remain 2 metres away from others for the duration of the job and we ask that customers likewise remain 2 metres away from our engineers
- We ask that customers leave all internal doors open to minimise contact with door handles
- We ask that customers ventilate their property before, during and after our visit
- We ask that customers identify busy areas across the household and office areas where people travel to, from or through (for example, stairs and corridors) and minimise movement within these areas
- We ask that customers who will be in the property while work takes place should minimise contact with our engineers as far as possible for the duration of the job (e.g. remaining in a separate room where no work is taking place, staying upstairs if work is taking place downstairs, remaining inside if we are working outside)
- We ask that customers be particularly strict about handwashing, coughing and sneezing hygiene, such as covering your nose and mouth and disposing of single-use tissues
- While very much appreciated, our engineers will politely turn down the offer of any drink and food while working at your premises
- Toilet facilities - we will do all we can to avoid having to use your toilet facilities while we work within your home or office premises. In circumstances where we require to use your toilet facilities we will ask for permission beforehand. We ask that if it is expected that our engineer will be working at your property for a lengthy period of time that you take measures to clean and provide toilet facilities if possible and our engineer will also take cleanliness measures before and after using your toilet facilities
View animation video below for guidance on how we and our customers should interact during domestic work
Our trained job booking team will be happy to discuss your requirements.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
Please phone on 01786 813916 or book or enquire online.
We aim to provide a professional and efficient service from the initial job enquiry through to job completion.
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