Customer Feedback

We actively look to improve our service. If we have recently carried out work for you, we would be grateful for your feedback on the service we provided using our online feedback form.

Please find below recent comments made by our customers.
Read more reviews at our Which? Trusted Trader page as well as our Stirling Alarms Yell.com page.

Last updated:- June 2019

Security System work: "The engineer has the vision to identify what has been needed for my property and to design a series of ongoing upgrades for the electrical and security systems to suit my needs. He is also extremely dependable, resourceful, and tidy! What a combination! Recommended without reservation."(June 2019)
Security System work: "Happy that you honoured the price from last year's quote, pleased with email questions and responses. Impressed with quality of work and explanations."(June 2019)
Security System work: "Very happy with all aspects from start to finish. Both engineers very informative and tidy."(June 2019)
Security System work: "Highly recommend, really pleased with the work."(May 2019)
Electrical work: "Always very happy with your service and quality of your staff."(May 2019)
Electrical work: "Excellent service. Absolutely brilliant company. Sorted out electrics in no time. Very polite, will use again with out any hesitation."(January 2019)

Security System work: "Very pleased from start to finish. This is the second alarm installed at different properties of mine and recommended to family members."(November 2018)
Electrical work: "Very impressed with the service and the young man who did the job."(September 2018)
Security System work: "Great Company and will certainly use in the future. Also recommended to other."(July 2018)

"Stirling Alarms repaired and serviced our house alarm when others wouldn't.

We called another company who installed our alarm around 10 years ago but all they wanted to do was sell us another alarm.

A quick repair was all that was needed and Stirling Alarms did this and our alarm is now back working and we will always look to them now to service our alarm.

A breath of fresh air when it comes to putting customers first."(April 2018)

"Installed Alarm and CCTV for us and I can now view and control my phone while away from the house which is what I wanted. Gave us good advice on the systems before the job and we are well pleased with the quality of the final job."(March 2018)

"First time customer and I called Stirling Alarms at 8.15am as I had numerous errors and sounds on my alarm and they made every effort to attend and help.

Less than 3 hours later they had attended, repaired and serviced the alarm - all is good and working now. Cannot ask for a better service."(March 2018)

"First time customer and I called Stirling Alarms at 8.15am as I had numerous errors and sounds on my alarm and they made every effort to attend and help."(March 2018)

Less than 3 hours later they had attended, repaired and serviced the alarm - all is good and working now. Cannot ask for a better service.
"First class service. Out of a number of companies we contacted Stirling Alarms were the only one to offer to repair and service our existing alarm. All the other companies just wanted to sell us a new expensive alarm."(March 2018)

Our existing alarm was repaired and all working again at a fraction of the cost of the other companies.
"Fantastic service. From quotation until final job we were impressed by the knowledge and help from both alarm engineer and office staff. New alarm is exactly what we required."(March 2018)

"I wanted to drop you an email to say how pleased we are with the work that your staff have carried out. Both of them were very pleasant, quietly worked around us and did a fantastic job.

Please let their managers know and also that I would have no hesitation recommending the company to anyone."(March 2018)
"Exceptional service from all staff (including office staff). Very professional and trustworthy workmen - they came on time, did the work with no fuss and even cleaned up afterwards with their own vacuum cleaner!!! Would I recommend S.E.S.? Yes, without any doubt."(March 2018)
"Very impressed by the service I have received from Stirling Alarms. (www.stirlingalarms.co.uk). The time taken from my initial call to completion of the work was so short and that was especially good given that it was the week before Christmas and I had been very worried about not having an alarm in place over the holiday period.

The engineer did the initial visit and really listened to what we wanted. As a result when the paperwork arrived it correctly reflected what we had asked for and the information given on the contract was very comprehensive. I particularly liked that the quote came with literature on the alarm and that nobody had tried to sell us options that we didn't really want or need.

The engineer did a great job installing the system working solidly from the minute he arrived, barely even taking a break for a cuppa. He also spent a lot of time showing us how to use the system and answering all our questions.

I would have no hesitation in recommending Stirling Alarms to my friends."(January 2018)

"Had a really positive experience dealing with this company - great communication, great staff and the job was done really neatly (they even helped with our leak) - great job guys!!!"(November 2017)
"I'd just like to say how much we've appreciated the services we've received from your electricians, who have all been competent, efficient and friendly. I wish we'd found your company years ago!"(July 2017)

"Always a pleasure to deal with this reliable and efficient company and their pleasant and courteous staff."(July 2017)
"Very, very unusually they didn't handle this job well. It took over a week for my tenant to be contacted to set up a date for someone to go out and quote for the job. This is not typical of the services I have received over many years."(July 2017)
"Efficient & responsive service. Helpful staff. Would use again."(July 2017)
"I have used their service a number of times and have found them very helpful and polite. Would recommend them."(April 2017)
"I am a 76 year old pensioner - who is always anxious about modern work ethics. People are always cutting corners rushing to do whatever. Not so this trader. They appeared to do a thorough job - did not waste time at all or stop for cups of tea (not even lunch). I could write loads. A brilliant firm."(March 2017)
"Prompt, efficient service!."(March 2017)
"Installed Alarm and CCTV for us and I can now view and control my phone while away from the house which is what I wanted. Gave us good advice on the systems before the job and we are well pleased with the quality of the final job."(March 2017)
"As a landlord I've used Stirling Electrical Services for over 10 years to carry out electrical work in my rented properties. I've always found them to be accommodating and professional. Well Recommended."(March 2017)
"Installed CCTV system for us. Good office staff who kept us informed of job booking. Excellent engineers on installation work. Good knowledge & understanding of product."(March 2017
"Job well done"(February 2017)
"Install of new security alarm. Thorough paperwork and quote to go with clean, tidy install. Excellent, I can now control my house alarm from mobile phone"(February 2017)
"EICR Test and Remedial Work: The test took over 5 hrs and at the end the electrician explained things in laymans terms which helped me understand the remedial work needed"(January 2017)
"Contact with the office went smooth and Leigh was very helpful in explaining everything and making the appointment for everything to be done on one day which I greatly helped me. Leigh contacted me to let me know the electricians would be there within 1/2 hr which they were. The two elecricians worked all day cleaning up after them. When they were finished I was shown round the areas they had been working on and told about the finished job. A very professional team."(December 2016)
Had 2 of your guys here today installing power from house to shed out the back. Can I just say what a great job they have done. Very neat and Tidy ( felt bad as when they first arrived it was raining very heavy ). Explained everything they had done especially to my husband who has had strokes (and probably done their heads in with all the questions ) Will certainly recommend as thought pricing was very reasonable. Thank you for a great job done(May 2016)
Instructed SES to install landlord smoke and heat detectors, extra sockets, new water heater controls and carry out EICR for my rental properties. They do a fantastic job and are very accommodating when I am not in Stirling that often. Their work is second to none with excellent office staff - Leigh in particular, making sure all work is carried out and updating me very quickly if I have any questions. Will continue doing business with them in the near future.(April 2016)
"Electrician nice and polite extremely helpful to my mother"(March 2016)

"Finally I have found a dependable electrical service. Reassuring reception, and delightfully sure and steady engineers, articulate and patient communicators. Real good in fact!"(January 2016)

The cable install "could have been rushed for a quicker and lesser job which is never desirable for a customer, but the chaps took their time. You would not know or notice anything"(January 2016)

"Just to say thankyou. The electrician who had previously visited to assess what was to be done, was excellent from start to finish, and I was always confident in them."(December 2015)

"Will definitely be recommending you guys to others."(December 2015)

"Very professional, tidy and flexible."(December 2015)
"I am very pleased with the work carried out. The electrician was very pleasant and a clean and tidy worker. Thank you also to the girls in the office for arranging this job so promptly"(November 2015)

"Thank you so much for prompt friendly and altogether excellent service. The electrician deserves a star."(November 2015)

"I cannot praise the electrician who did the work highly enough. He was exceptionally helpful, informative and polite. He worked continuously and unobtrusively and wouldn't even accept offers of refreshment. A credit to your company and to himself. Thank you for outstanding service."(September 2015)

"The jobs done on two occasions have been carried out well and neatly. I would also like to say that the men sent to complete the work were pleasant and easy to accept into our home."(August 2015)

"Excellent customer service, other local electricians could learn a lot from Stirling Electrical Services."(August 2015)

"Another good job done, thanks."(July 2015)

"Having been let down by 3 other electrical contractors I was recommended Stirling Electrical Services by a friend. I can't recommend them highly enough; the quality of the work was excellent, they are so helpful and easy to deal with; they were always here when they were supposed to be and the electrician onsite and office person are both shining examples of what good customer service looks like. Not only all of this, but the price is very competitive as well! I have already recommended them to friends and won't hesitate to use them again next time I need some electrical work done."(June 2015)

"As I am a senior citizen I could not have wished for a better service, the workmen were excellent and friendly."(May 2015)

"Very happy with the job done."(May 2015)

"Your electrician is an excellent worker - methodical, tidy, on-time with excellent results. This is the second time this particular electrician has worked for me and I will always recommend him and Stirling Electrical Services."(April 2015)

"Polite and efficient service - could not have been more helpful."(April 2015)

"Absolutely thrilled with everything! The young lady on the phone was always polite, friendly and professional, as were the two young men who carried out the work. They arrived on time, worked quickly and efficiently and everything was left clean and tidy. I apologise for not knowing their names, as I cannot recommend them highly enough and will definitely use SES again."(March 2015)

"Just a small domestic job but the service was superb and the work carried out by friendly smart electrician. Many thanks indeed."(February 2015)

"The young man who carried out the electrical inspection on the garage conversion was very efficient, professional and tidy. He was a credit to your company, and I would have no hesitation in using your services again, or recommending your company to other people."(February 2015)

"We recently used the services of SES to carry out PAT testing on our appliances. Very fast and efficient service. Could not fault them at all and have no hesitation in using them again or recommending them."(February 2015)

"We were very pleased with your prompt service and your rates. The young man who carried out the work was efficient and pleasant. We would be happy to call on your services again if the need arises. Thank you."(January 2015)

"I just wanted to thank you guys for such a great level of professionalism and friendliness with your service. It was a pleasure having your electrician round today who was so polite and professional. He even explained the job to me very well and in an easy to understand way. Thanks again for a great job."(January 2015)

"Thanks again for the work which was performed to a very high standard. The booking process was the best I have ever experienced: pleasant, organised and efficient. Every person I dealt with was a credit to the company."(December 2014)

"Prompt, efficient and reasonably priced service and would use again. Particularly liked that I was given exact times they would be arriving and notified of any changes."(December 2014)

"The electrician did a fantastic job and we are very pleased, the whole process has been very smooth and all interactions with your team have been very professional. Please pass on our thanks. The woman we spoke to on the phone to arrange the booking was also very professional and polite. Once again, thanks."(December 2014)

"Excellent. Always turned up when they said they would and kept me informed as to actual arrival time. Clean and tidy before,during and after job. Knew exactly what they were doing. Would definitely recommend."(November 2014)

"Good to find a reliable service with a polite, helpful electrician."(November 2014)

"We're very pleased with the service we have received and will no doubt be using you again in the near future!"(November 2014)

"Excellent service received - no worries about when work will be finished - turned up when they said they would and very accommodating for access to property. Thank you!"(October 2014)

"I love that I feel confident enough in your staff to leave them unattended in the office to carry out the job at hand and to return to find the office as I left it. Your employee is very efficient, very tidy and very prompt. What more can I ask?"(October 2014)

"Thank's very much for all your work. Happy to do business with you again if need be."(September 2014)

"I appreciated the call reminding me of the appointment and the cost was less than the initial estimate. The electrician was very polite, friendly, efficient and tidy. All in all, an excellent service."(September 2014)

"We were happy at how quickly the electrician turned up and not only solved the problem but explained it to us."(September 2014)

"We are putting your card in the drawer where we keep all emergency numbers."(July 2014)

"It's so good to find a reliable and helpful company."(July 2014)

"I was pleased with the information from the ladies who answered phone and who called me after the job was completed."(April 2014)

"The lady who answers the phone knew exactly the right technical questions to ask and kept us calm throughout."(April 2014)

" I received an excellent service. An appointment was arranged the next day following my phone call and the appointment was arranged to fit around my work commitments. The engineer was punctual, efficient, thorough and very helpful in giving me advice regarding a further electrical problem.(April 2014)

In Summary, the service was excellent, the engineer excellent and very personable and I would and will continue to use Stirling Electrical Services for further work needed."(February 2014)

"Friendly no fuss service. Many Thanks."(February 2014)

"Thank you for very prompt service. I will contact you again when I require further electrical work."(January 2014)

"A job well done and appreciated."(January 2014)

"The electrician was very helpful. He made a very good job of uplifting carpets, relaying and cleaning up. I am very pleased with the work."(January 2014)

"Of the three initial telephone calls made to electricians, Stirling Electrical Services were the only company to bother to reply. As of when I'm writing this the other two have still not been in touch. We are pleased that you also contacted a Corgi registered plumber for us, to remove our old shower and complete the work alongside yourself, and he also gave a good service. We received a very prompt service from you and comprehensive advise, we were able to book the job for a time of day that suited us and you were very punctual. Extremely efficient service and personal attention. We wouldn't hesitate to recommend this company to friends and colleagues."(December 2013)

"Satisfied Customer - Thank You."(December 2013)

"I was very happy with the whole service. Thank You."(December 2013)

"A nice young electrician who was more than capable of carrying out the work. He was a tidy worker and cleaned up after he was finished. He is a credit to your company."(December 2013)

"Very quick, efficient service, electrician was even willing to hoover!! - Thank you."(November 2013)

"I was very impressed with the professional and friendly attitude. I will call again if I require any electrical work to be carried out - Thank You."(November 2013)

"I was very pleased with the work done and the way the electrician cleaned up after the job. Nothing was any problem to him, an excellent worker."(October 2013)

"Will definitely recommend to others."(October 2013)

"The Electrician carried out this work in a pleasant and efficient manner."(September 2013)

"Very quick and friendly service. Could do with clarifying information on invoice."(August 2013)

"Great work, great initiative in seeking customer feedback. Would happily recommend you to anyone."(August 2013)

"We will use you again."(August 2013)

"I Will have no problems in calling for your service again! Well Done."(July 2013)

"I have used Stirling Electrical Services Ltd for several years and I have always found them to be reliable and conscientious. Well Done!"(July 2013)

"We appreciate that you contact us when the next testing is due."(June 2013)

Our trained job booking team will be happy to discuss your requirements.
Please phone on 01786 813916 or book or enquire online.

We aim to provide a professional and efficient service from the initial job enquiry through to job completion.