Customer Feedback

We actively look to improve our service. If we have recently carried out work for you, we would be grateful for your feedback on the service we provided using our online feedback form.

Please find below recent comments made by our customers.
Read more reviews at our Which? Trusted Trader page as well as our Stirling Alarms Yell.com page.

Last updated:- September 2021

Electrical work: (Smoke Alarm Upgrade) "Very pleased with service - pre, during and after work carried out." (August 2021)
Electrical work: "It's been a breath of fresh air how helpful, well organised and communicated everything has been from your side. It's a very rare thing." (July 2021)
Security System work: "We had a new security alarm and also CCTV installed. The engineer who quoted for the systems came to install too which was good. He was very professional, explained everything thoroughly to us, ensured we were happy with all aspects from where the devices were placed, how to do basic trouble shooting should we need to, etc., his communication throughout was exceptional.

We are very happy with the systems, the installation, the quality of the products and all aspects of dealing with your company from our initial phone call. We would certainly recommend your services to others and will turn to you for any other work in the future. Thank you Stirling Alarms!." (July 2021)
Electric Vehicle Charge Point work: "The electrician initially came to assess the job for a quotation. From that point onwards I was very confident in that he knew exactly what was required and how to tackle running the wiring under the floor, most of which is laminate or wooden flooring." (July 2021).

I had no hesitation in accepting the quote from which the work was carried out on the agreed day with no complications. The carpets and furniture that were lifted and moved were all replaced with no signs of disruption. Communications have been excellent throughout with plenty of assistance with claiming the grants. Stirling Electrical Services are very professional and highly recommended." (July 2021)
Electric Vehicle Charge Point work: "All staff we spoke to were very pleasant, they provided us with information about what was needed, what would happen and when, and I was guided through the grant process for the EV Chargepoint grants which made it much easier for me to do. The job itself was completed within the timescales provided and everything was left neat and tidy." (July 2021)
Electric Vehicle Charge Point work: "Your staff were very pleasant and the job was carried out efficiently with no mess." (June 2021)
Electric Vehicle Charge Point work: "Both the office team who arranged the installation and the electrician who performed it were very helpful and professional. The process for the EV installation can be quite convoluted but I feel I was guided through this and kept informed throughout the process which made it much simpler to navigate. I'd have no reservations recommending Stirling EV to friend or family - thanks for your great service!." (June 2021)
Electrical work: "It is a delight to deal with an efficient company with a workforce that does what is required, when it is required." (June 2021)
Electric Vehicle Charge Point work: "Communications were clear. The team made sure we understood what was going on and checked it met our expectations." (May 2021)
Electrical work: "Fantastic service, professional, reliable and efficient. Turned up when promised carried out all works with a professional attitude. Highly recommended." (May 2021)
Electric Vehicle Charge Point work: "Electrician was excellent - a good, neat and tidy worker and a very pleasant character, a great representative for SES." (May 2021)
Electric Vehicle Charge Point work: "The electrician that carried out the work was very pleasant and informative. He explained the works which he would be undertaking prior to commencing and went over the works on completion along with a demonstration on the operation of the charger.
Overall could not fault the service received from Stirling Electrical from initial contact through to installation excellent." (April 2021)
Electric Vehicle Charge Point work: "Thank you for making this very straightforward from start to finish. Would highly recommend your company." (April 2021)
Electrical work: "Great friendly service. Wasn't able to do everything I wanted due to covid restrictions, but was fully informed why and advised what emergency work would be able to get done now. Very helpful when called office and very clear on timescales and options. When engineer arrived was friendly and clarified exactly what I was looking for to ensure replacement fittings appropriate and positioned at right height for me, then tidied up afterwards. Couldn't have asked for better service." (April 2021)
Electric Vehicle Charge Point work: "Thank you for the excellent job Stirling Electrical Services have carried out for me. Your electrical engineer did a first class job of fitting up the Pod Point System and it has been a pleasure dealing with yourselves. You have made the whole process straight forward and trouble free and I will certainly recommend your services." (March 2021)
Electric Vehicle Charge Point work: "The electrician did a great job, he was friendly, tidy and explained everything that he was going to do and how long it would take. We discussed the location of the charging point and he gave me his advice based on his experience of previous jobs he had done. Would happily have him back to do work in the future." (March 2021)
Electric Vehicle Charge Point work: "Excellent service, very nice engineers." (February 2021)
Electrical work: "We want to say a huge thank you to all of you. We find you guys as a team just so professional and just a pleasure to work with." (December 2020)
Electrical work: "Stirling Electrical Services helped us out urgently as our fire alarm system backup battery failed. New batteries fitted, problem solved." (November 2020)
Electrical work: "I would just like to say a big thank-you to the two guys who installed my ovens yesterday. They were polite, helpful and I was very impressed with their professionalism. We have had many tradesmen recently, these two were head and shoulders above all the others. I will definitely be recommending your team, and using again myself." (October 2020)
Electric Vehicle Charge Point work: "Just wanted to say thank you very much for helping me install the EV point. You made a difficult and confusing process simple and easy to do. The service from your team was great. (October 2020)
Electric Vehicle Charge Point work: "Excellent service throughout, from initial contact through site visit and installation. It was a pleasure to deal with you." (September 2020)
Electric Vehicle Charge Point work: "Great service. Slight technical issue but came out same day and sorted right away. Impressed with service."(August 2020)
Electrical work: "The office staff and the electricians are top notch...I have had CCTV installed and now a new fuse box today, with a check of all my electrics I cannot compliment then enough, top service, courtesy and attention to detail. Most importantly explanation of what has been done."(August 2020)
Electric Vehicle Charge Point work: "Your electrician carried out the work in a 1st class manner and his work was very neat and tidy."(June 2020)
Electric Vehicle Charge Point work: "I was very pleased with the whole process. You could not have been more helpful. I would definitely recommend your firm and use you again."(June 2020)
Electric Vehicle Charge Point work: "Excellent service. The engineer was first class - he even re-laid the underlay and carpet in the room that he was working in once the cable was run under the floorboards, which we were not expecting. We are delighted with the job, thank you."(June 2020)
Electric Vehicle Charge Point work: "Thanks a lot, was great to be kept clearly informed at all stages what needed to be done to get both the charging point installed and receive the grants. The work was carried out professionally and to a high standard. Will be recommending you to my friends if they need similar work done."(June 2020)
Security System work: "The engineer was prompt, polite and professional in the way he carried out his work which was to a very high standard.
On completion he took time to ensure I understood everything which the alarm had to offer. First class service. Won't go past this company for any future work
Many thanks."(June 2020)
Electrical work: "We have always used Stirling Electrical Services because they are quick to respond, find any fault and remedy the problem. They always carry out work promptly, with quality parts and leave no mess when finished."(December 2019)
Electrical work: "Perfect service from start to finish."(November 2019)
Security System work: "Nothing was a trouble. Very friendly, professional and efficient."(September 2019)
Electrical work: "Excellent services, from business services to fixing my pond, the whole team are first class."(August 2019)
Electrical work: "5 Star Google Review. Recently added an outside socket to my house. Great service from office staff to electrician."(July 2019)
Electrical work: "From first phone call through to completion of the work all staff were a pleasure to deal with. Would highly recommend to anyone looking for any electrical services."(July 2019)
Electrical work: "5 Star Google Review. Professional from start to finish. Highly recommended."(July 2019)
Security System work: "The engineer has the vision to identify what has been needed for my property and to design a series of ongoing upgrades for the electrical and security systems to suit my needs. He is also extremely dependable, resourceful, and tidy! What a combination! Recommended without reservation."(June 2019)
Security System work: "Happy that you honoured the price from last year's quote, pleased with email questions and responses. Impressed with quality of work and explanations."(June 2019)
Security System work: "Very happy with all aspects from start to finish. Both engineers very informative and tidy."(June 2019)
Security System work: "Highly recommend, really pleased with the work."(May 2019)
Electrical work: "Always very happy with your service and quality of your staff."(May 2019)
Electrical work: "Excellent service. Absolutely brilliant company. Sorted out electrics in no time. Very polite, will use again with out any hesitation."(January 2019)

Security System work: "Very pleased from start to finish. This is the second alarm installed at different properties of mine and recommended to family members."(November 2018)
Electrical work: "Very impressed with the service and the young man who did the job."(September 2018)
Security System work: "Great Company and will certainly use in the future. Also recommended to other."(July 2018)

"Stirling Alarms repaired and serviced our house alarm when others wouldn't.

We called another company who installed our alarm around 10 years ago but all they wanted to do was sell us another alarm.

A quick repair was all that was needed and Stirling Alarms did this and our alarm is now back working and we will always look to them now to service our alarm.

A breath of fresh air when it comes to putting customers first."(April 2018)

"Installed Alarm and CCTV for us and I can now view and control my phone while away from the house which is what I wanted. Gave us good advice on the systems before the job and we are well pleased with the quality of the final job."(March 2018)

"First time customer and I called Stirling Alarms at 8.15am as I had numerous errors and sounds on my alarm and they made every effort to attend and help.

Less than 3 hours later they had attended, repaired and serviced the alarm - all is good and working now. Cannot ask for a better service."(March 2018)

"First time customer and I called Stirling Alarms at 8.15am as I had numerous errors and sounds on my alarm and they made every effort to attend and help."(March 2018)

Less than 3 hours later they had attended, repaired and serviced the alarm - all is good and working now. Cannot ask for a better service.
"First class service. Out of a number of companies we contacted Stirling Alarms were the only one to offer to repair and service our existing alarm. All the other companies just wanted to sell us a new expensive alarm."(March 2018)

Our existing alarm was repaired and all working again at a fraction of the cost of the other companies.
"Fantastic service. From quotation until final job we were impressed by the knowledge and help from both alarm engineer and office staff. New alarm is exactly what we required."(March 2018)

"I wanted to drop you an email to say how pleased we are with the work that your staff have carried out. Both of them were very pleasant, quietly worked around us and did a fantastic job.

Please let their managers know and also that I would have no hesitation recommending the company to anyone."(March 2018)
"Exceptional service from all staff (including office staff). Very professional and trustworthy workmen - they came on time, did the work with no fuss and even cleaned up afterwards with their own vacuum cleaner!!! Would I recommend S.E.S.? Yes, without any doubt."(March 2018)
"Very impressed by the service I have received from Stirling Alarms. (www.stirlingalarms.co.uk). The time taken from my initial call to completion of the work was so short and that was especially good given that it was the week before Christmas and I had been very worried about not having an alarm in place over the holiday period.

The engineer did the initial visit and really listened to what we wanted. As a result when the paperwork arrived it correctly reflected what we had asked for and the information given on the contract was very comprehensive. I particularly liked that the quote came with literature on the alarm and that nobody had tried to sell us options that we didn't really want or need.

The engineer did a great job installing the system working solidly from the minute he arrived, barely even taking a break for a cuppa. He also spent a lot of time showing us how to use the system and answering all our questions.

I would have no hesitation in recommending Stirling Alarms to my friends."(January 2018)

"Had a really positive experience dealing with this company - great communication, great staff and the job was done really neatly (they even helped with our leak) - great job guys!!!"(November 2017)
"I'd just like to say how much we've appreciated the services we've received from your electricians, who have all been competent, efficient and friendly. I wish we'd found your company years ago!"(July 2017)

"Always a pleasure to deal with this reliable and efficient company and their pleasant and courteous staff."(July 2017)
"Very, very unusually they didn't handle this job well. It took over a week for my tenant to be contacted to set up a date for someone to go out and quote for the job. This is not typical of the services I have received over many years."(July 2017)
"Efficient & responsive service. Helpful staff. Would use again."(July 2017)
"I have used their service a number of times and have found them very helpful and polite. Would recommend them."(April 2017)
"I am a 76 year old pensioner - who is always anxious about modern work ethics. People are always cutting corners rushing to do whatever. Not so this trader. They appeared to do a thorough job - did not waste time at all or stop for cups of tea (not even lunch). I could write loads. A brilliant firm."(March 2017)
"Prompt, efficient service!."(March 2017)
"Installed Alarm and CCTV for us and I can now view and control my phone while away from the house which is what I wanted. Gave us good advice on the systems before the job and we are well pleased with the quality of the final job."(March 2017)
"As a landlord I've used Stirling Electrical Services for over 10 years to carry out electrical work in my rented properties. I've always found them to be accommodating and professional. Well Recommended."(March 2017)
"Installed CCTV system for us. Good office staff who kept us informed of job booking. Excellent engineers on installation work. Good knowledge & understanding of product."(March 2017
"Job well done"(February 2017)
"Install of new security alarm. Thorough paperwork and quote to go with clean, tidy install. Excellent, I can now control my house alarm from mobile phone"(February 2017)
"EICR Test and Remedial Work: The test took over 5 hrs and at the end the electrician explained things in laymans terms which helped me understand the remedial work needed"(January 2017)
"Contact with the office went smooth and Leigh was very helpful in explaining everything and making the appointment for everything to be done on one day which I greatly helped me. Leigh contacted me to let me know the electricians would be there within 1/2 hr which they were. The two elecricians worked all day cleaning up after them. When they were finished I was shown round the areas they had been working on and told about the finished job. A very professional team."(December 2016)
Had 2 of your guys here today installing power from house to shed out the back. Can I just say what a great job they have done. Very neat and Tidy ( felt bad as when they first arrived it was raining very heavy ). Explained everything they had done especially to my husband who has had strokes (and probably done their heads in with all the questions ) Will certainly recommend as thought pricing was very reasonable. Thank you for a great job done(May 2016)
Instructed SES to install landlord smoke and heat detectors, extra sockets, new water heater controls and carry out EICR for my rental properties. They do a fantastic job and are very accommodating when I am not in Stirling that often. Their work is second to none with excellent office staff - Leigh in particular, making sure all work is carried out and updating me very quickly if I have any questions. Will continue doing business with them in the near future.(April 2016)
"Electrician nice and polite extremely helpful to my mother"(March 2016)

"Finally I have found a dependable electrical service. Reassuring reception, and delightfully sure and steady engineers, articulate and patient communicators. Real good in fact!"(January 2016)

The cable install "could have been rushed for a quicker and lesser job which is never desirable for a customer, but the chaps took their time. You would not know or notice anything"(January 2016)

"Just to say thankyou. The electrician who had previously visited to assess what was to be done, was excellent from start to finish, and I was always confident in them."(December 2015)

"Will definitely be recommending you guys to others."(December 2015)

"Very professional, tidy and flexible."(December 2015)
"I am very pleased with the work carried out. The electrician was very pleasant and a clean and tidy worker. Thank you also to the girls in the office for arranging this job so promptly"(November 2015)

"Thank you so much for prompt friendly and altogether excellent service. The electrician deserves a star."(November 2015)

"I cannot praise the electrician who did the work highly enough. He was exceptionally helpful, informative and polite. He worked continuously and unobtrusively and wouldn't even accept offers of refreshment. A credit to your company and to himself. Thank you for outstanding service."(September 2015)

"The jobs done on two occasions have been carried out well and neatly. I would also like to say that the men sent to complete the work were pleasant and easy to accept into our home."(August 2015)

"Excellent customer service, other local electricians could learn a lot from Stirling Electrical Services."(August 2015)

"Another good job done, thanks."(July 2015)

"Having been let down by 3 other electrical contractors I was recommended Stirling Electrical Services by a friend. I can't recommend them highly enough; the quality of the work was excellent, they are so helpful and easy to deal with; they were always here when they were supposed to be and the electrician onsite and office person are both shining examples of what good customer service looks like. Not only all of this, but the price is very competitive as well! I have already recommended them to friends and won't hesitate to use them again next time I need some electrical work done."(June 2015)

"As I am a senior citizen I could not have wished for a better service, the workmen were excellent and friendly."(May 2015)

"Very happy with the job done."(May 2015)

"Your electrician is an excellent worker - methodical, tidy, on-time with excellent results. This is the second time this particular electrician has worked for me and I will always recommend him and Stirling Electrical Services."(April 2015)

"Polite and efficient service - could not have been more helpful."(April 2015)

"Absolutely thrilled with everything! The young lady on the phone was always polite, friendly and professional, as were the two young men who carried out the work. They arrived on time, worked quickly and efficiently and everything was left clean and tidy. I apologise for not knowing their names, as I cannot recommend them highly enough and will definitely use SES again."(March 2015)

"Just a small domestic job but the service was superb and the work carried out by friendly smart electrician. Many thanks indeed."(February 2015)

"The young man who carried out the electrical inspection on the garage conversion was very efficient, professional and tidy. He was a credit to your company, and I would have no hesitation in using your services again, or recommending your company to other people."(February 2015)

"We recently used the services of SES to carry out PAT testing on our appliances. Very fast and efficient service. Could not fault them at all and have no hesitation in using them again or recommending them."(February 2015)

"We were very pleased with your prompt service and your rates. The young man who carried out the work was efficient and pleasant. We would be happy to call on your services again if the need arises. Thank you."(January 2015)

"I just wanted to thank you guys for such a great level of professionalism and friendliness with your service. It was a pleasure having your electrician round today who was so polite and professional. He even explained the job to me very well and in an easy to understand way. Thanks again for a great job."(January 2015)

"Thanks again for the work which was performed to a very high standard. The booking process was the best I have ever experienced: pleasant, organised and efficient. Every person I dealt with was a credit to the company."(December 2014)

"Prompt, efficient and reasonably priced service and would use again. Particularly liked that I was given exact times they would be arriving and notified of any changes."(December 2014)

"The electrician did a fantastic job and we are very pleased, the whole process has been very smooth and all interactions with your team have been very professional. Please pass on our thanks. The woman we spoke to on the phone to arrange the booking was also very professional and polite. Once again, thanks."(December 2014)

"Excellent. Always turned up when they said they would and kept me informed as to actual arrival time. Clean and tidy before,during and after job. Knew exactly what they were doing. Would definitely recommend."(November 2014)

"Good to find a reliable service with a polite, helpful electrician."(November 2014)

"We're very pleased with the service we have received and will no doubt be using you again in the near future!"(November 2014)

"Excellent service received - no worries about when work will be finished - turned up when they said they would and very accommodating for access to property. Thank you!"(October 2014)

"I love that I feel confident enough in your staff to leave them unattended in the office to carry out the job at hand and to return to find the office as I left it. Your employee is very efficient, very tidy and very prompt. What more can I ask?"(October 2014)

"Thank's very much for all your work. Happy to do business with you again if need be."(September 2014)

"I appreciated the call reminding me of the appointment and the cost was less than the initial estimate. The electrician was very polite, friendly, efficient and tidy. All in all, an excellent service."(September 2014)

"We were happy at how quickly the electrician turned up and not only solved the problem but explained it to us."(September 2014)

"We are putting your card in the drawer where we keep all emergency numbers."(July 2014)

"It's so good to find a reliable and helpful company."(July 2014)

"I was pleased with the information from the ladies who answered phone and who called me after the job was completed."(April 2014)

"The lady who answers the phone knew exactly the right technical questions to ask and kept us calm throughout."(April 2014)

" I received an excellent service. An appointment was arranged the next day following my phone call and the appointment was arranged to fit around my work commitments. The engineer was punctual, efficient, thorough and very helpful in giving me advice regarding a further electrical problem.(April 2014)

In Summary, the service was excellent, the engineer excellent and very personable and I would and will continue to use Stirling Electrical Services for further work needed."(February 2014)

"Friendly no fuss service. Many Thanks."(February 2014)

"Thank you for very prompt service. I will contact you again when I require further electrical work."(January 2014)

"A job well done and appreciated."(January 2014)

"The electrician was very helpful. He made a very good job of uplifting carpets, relaying and cleaning up. I am very pleased with the work."(January 2014)

"Of the three initial telephone calls made to electricians, Stirling Electrical Services were the only company to bother to reply. As of when I'm writing this the other two have still not been in touch. We are pleased that you also contacted a Corgi registered plumber for us, to remove our old shower and complete the work alongside yourself, and he also gave a good service. We received a very prompt service from you and comprehensive advise, we were able to book the job for a time of day that suited us and you were very punctual. Extremely efficient service and personal attention. We wouldn't hesitate to recommend this company to friends and colleagues."(December 2013)

"Satisfied Customer - Thank You."(December 2013)

"I was very happy with the whole service. Thank You."(December 2013)

"A nice young electrician who was more than capable of carrying out the work. He was a tidy worker and cleaned up after he was finished. He is a credit to your company."(December 2013)

"Very quick, efficient service, electrician was even willing to hoover!! - Thank you."(November 2013)

"I was very impressed with the professional and friendly attitude. I will call again if I require any electrical work to be carried out - Thank You."(November 2013)

"I was very pleased with the work done and the way the electrician cleaned up after the job. Nothing was any problem to him, an excellent worker."(October 2013)

"Will definitely recommend to others."(October 2013)

"The Electrician carried out this work in a pleasant and efficient manner."(September 2013)

"Very quick and friendly service. Could do with clarifying information on invoice."(August 2013)

"Great work, great initiative in seeking customer feedback. Would happily recommend you to anyone."(August 2013)

"We will use you again."(August 2013)

"I Will have no problems in calling for your service again! Well Done."(July 2013)

"I have used Stirling Electrical Services Ltd for several years and I have always found them to be reliable and conscientious. Well Done!"(July 2013)

"We appreciate that you contact us when the next testing is due."(June 2013)

Our trained job booking team will be happy to discuss your requirements.
Please phone on 01786 813916 or book or enquire online.

We aim to provide a professional and efficient service from the initial job enquiry through to job completion.