In April and May 2020 during the peak of the first lockdown period we expedited our plan to look at ways in which we could operate as a company more remotely, efficiently and safely. We embarked at that time on an ambitious project to totally change the way our day to day operations are carried out.
Our existing job scheduling, vehicle tracking and customer relationship management (CRM) system went live in 2007 and at that time was advanced for an industry such as ours operating in the local area. As we embarked on this new project we realised that change was not going to be easy or straightforward for us but after 13 years it was time for a change.
This new all-in-one job management system has been in the implementation stage since August 2020 and in mid-December we launched a live soft start of it with some of our electricians and security engineers which will be fully active with the rest of our team later this month and into February.
It will bring many benefits to both our customers and team members and we look forward to detailing those improvements over the coming days, weeks and months.
This new all-in-one job management system has been in the implementation stage since August 2020 and in mid-December we launched a live soft start of it with some of our electricians and security engineers which will be fully active with the rest of our team later this month and into February.
It will bring many benefits to both our customers and team members and we look forward to detailing those improvements over the coming days, weeks and months.
