Notice to customers who have a RISCO security alarm system installed that is connected to their properties internet and that use either the iPhone/Android smartphone app to set and unset their alarms.
From early 2021 RISCO have implemented charges for use of their cloud features.
During 2020 RISCO announced that an ongoing cost would soon be applied to the installer company and subsequent end user for the continuation of the RISCO Cloud service. This cost began in early 2021.
Please note: This does not affect the alarm systems operation via keypad or key fobs. Alarm systems will continue to operate as normal from the keypad or key fobs and this does not affect properties that have communicating devices to external monitoring stations and police response. This procedure remains unchanged.
We have recently contacted by email all customers who have access to the RISCO Cloud and app service and in that email we provided more information on the change as well as details of the annual cost.
We will continue to try and contact customers who have not paid their annual RISCO Cloud cost but if any customer has not received that email we ask that they contact us immediately on 01786 813916 or by email. Any customer unsure about their current payment status with RISCO Cloud should contact us on the details above.
The annual cost for customers to continue to have access to RISCO Cloud can either be paid direct to us (the installer) or to RISCO. Customers that have not paid us their annual RISCO Cloud cost will now be contacted by RISCO themselves.
RISCO will then be in touch directly to discuss payment before deactivating access to RISCO Cloud. Please note that we have no control over when RISCO will contact or the timeframe before access to RISCO Cloud is lost, so it is beneficial that customers pay the cost direct to us.
The new RISCO Cloud service annual cost is out with our control and we have done our best to delay and minimise the inconvenience to our customers and we hope you understand. If you require any further information or clarification please contact our security system team who will be able to help further.
Systems effected are as follows:
- RISCO LightSYS2
- RISCO Agility
- RISCO ProSYS
Our dedicated security alarm website can be found at www.stirlingalarms.co.uk
Why is RISCO charging for the RISCO Cloud service?
Since RISCO Cloud launched in 2010, RISCO have made significant investments to develop the most advanced security cloud platform in the industry, providing an unmatched user experience and advanced added value integrated solutions.
RISCO Cloud was provided free of charge to end users for many years, despite the high cost of development and maintenance of the platform. RISCO always emphasised in the terms and conditions of the Cloud and the App, that fees may at some point in the future be applied for using the Cloud services.
As RISCO are striving to continue to provide the best solution on the market, with exceptional service levels and investment in future developments, RISCO Cloud will cease being a free service.
RISCO trust that you can appreciate the high level of investment, made and continue to make, to provide you the best interactive services platform in the market.
Information on the RISCO Cloud service
- The smartphone application provides you with an easy way to manage your home or business security. The app is an additional tool and not a ‘basic part’ of your alarm system.
- This change has no impact on the workings of your security system.
- The charge is not per user but per site (= security system). This means there is only one charge, even if there are multiple smartphone users for a single security system.
- Your online cloud platform is installed on servers which provide the highest levels of security, backup and GDPR-compliant user privacy.
- The manufacturer continues to develop cloud and app services to introduce or enhance future new features such as enhanced video, home automation and doorbell integration.
Over the years we invested millions of pounds in cyber security protection, capacity and survivability of our Cloud platform – unmatched by any of our competitors.
RISCO Cloud is hosted by Microsoft Azure and enjoys the highest standards of managed services, scalability and data security. It meets the highest standards of quality and it has certification of European standards EN 50136-1 and EN 50136-3, as well as international standards, the ISO/IEC 27001:2013 certification. We also hold certification to the same level as Alarm Receiving Centres.
In the UK, it is the only intruder cloud solution that is Secured by Design accredited.
The hundreds of thousands of sites that are managed by RISCO Cloud enjoy not only a feature rich platform, but also a high service level and superb performance which is highly responsive to user’s actions. All of which is possible due to the advanced technology of RISCO Cloud.